PROFESSIONAL EXPERIENCE
Manifest Logic Corporation, California · March 2007 to present
Principal Consultant
Provide systems expertise on a contract basis for business intelligence, enterprise integration (SOA and cloud) or general IT/IS management. Assist companies in recovery of failed or failing programs or operations. Client engagements have included the following:
Business Intelligence (BI) management for startup services firm.
As Director of Business Intelligence practice, develop service product design and meet with C-level executives to present services. Work with business development to communicate value of unique approach to measuring business performance obtaining insights.
Enterprise ERP integration management for a Fortune 100 technology distributor moving to SAP: integrating acquired companies' software development into parent.
Responsibility for all aspects of enterprise integration software and services, connecting ERP, data warehouse and multiple systems and platforms with many business units worldwide. Leverage broad and deep knowledge of IT and business to manage all aspects of solutions, including management of software and Java development resource vendors. Streamline global client request acquisition and strengthen release process, cutting cost and concept-to-value time. Guide multi-platform clients (Java and .NET) to select and prioritize features and technologies according to ROI and readiness, and manage scope. Facilitate vendor, client and cross-functional team collaboration, inspiring innovation and synergy. Provide direction and mentoring to less-experienced management and technical staff. Diagnose team performance issues and build service-oriented architecture (SOA) product teams. Pinpoint opportunities for process improvement and lead the change. Support enterprise architecture strategies and enforce budget rule changes for client organizations. Forecast client demand, create budgets and develop strategic paths to the future. Formulate inventive solutions to organizational, technical or market issues, breaking through barriers to productivity. Guide technology choices through knowledge, experience and use of expert resources.
Specific Accomplishments:
• Led successful integration of ERP (mainframe, Oracle) to eCommerce (Java, WebSphere) for e-mail notification, providing timely supply chain information to customers and acquired companies.
• Raised internal client satisfaction through integrated requirements definition, tracking and fulfillment of requirements.
• Improved teamwork quality through leadership in analysis, design, testing and release management.
• Tightened release procedures so new features delivered with better testing and documentation.
• Raised reputation of enterprise business services team through client requirements elicitation and management skills.
• Guide clients and team in selection of architecture and design best suited for business requirements, schedule and cost constraints.
• Developed process to guide trading partner transition to EDI or X12 platforms from mainframe.
• Directed resolution of complex mainframe, open systems, database and middleware issues impacting global product del ivery.
• Determine computing platform selections, plan capacity and costs per transaction.
• Plan and complete technology replacement and upgrade.
Enterprise solution delivery services and project management for a privately-held information technology consulting company.
Expertly manage client accounts to guarantee engagements are completed on-time and budget. Lead business intelligence team, match solutions to client business strategy and present recommendations to C-level executives. Review presentations and designs for aesthetics and content before delivery. Serve as point person and primary contact for client information technology and business executives for engagement planning and opportunity assessment with accurate ROI. Provide day-to-day leadership for talented team of architects and designers on multiple projects. Spearhead definition of requirements and account management processes to improve productivity and efficiency. Optimize billing, time reporting and expenses tracking processes, manage profitability. Perform risk analysis and project issue reviews while assisting in proposal development.
Specific Accomplishments:
• Develop SDLC project process for on- and offshore model, compliant to PMBOK.
• Assist in integration of new development center in China .
• Boosted team efficiency rating to 92% as measured by billable hours through strategic leadership and staff improvements.
• Increased billings by 15% with development of profitable client relationships.
Business intelligence consulting and project management for a $2B+ fitness chain implementing a management portal, data warehouse and analytics.
Specific Accomplishments:
• Develop approach for improving customer retention via business analytics
• Author vendor selection process for predictive analytics integration.
• Manage creation and integration of performance management data from source systems.
• Create and present detailed analysis, Statement of Work (SOW) and Services Proposal content developed for the client, based upon business requirements and system architecture.
• Increased clarity of requirements for clients.
ACC CAPITAL HOLDINGS, Orange County , California · 2004 to 2007 (sold and closed)
$2.3B national mortgage lender with loan origination software products
Sr. Program Manager – Application Development Manager, Enterprise Integration Group
Provided superior leadership for multiple cross-functional 25- to 60-person local and offshore teams to enhance management and implementation for SOA- and Web-based mortgage products, primarily Java-based document services (PDF) and credit vendor management. Managed application development from inception through final implementation including feature prioritization and selection of infrastructure. Devised effective return on investment strategies for hardware and software purchases. Delivered expert support and consultation to clients, product/project managers, project management office and individual business unit managers, analyzing business requirements, clarifying with the sponsors and creating projects for technical staff. Selected as primary liaison between Risk Management (SOX), Disaster Recovery, Information Technology Security, systems engineers, architects, analysts, vendors, clients, service providers and help desk personnel.
Specific Accomplishments:
• Reduced staff hours and decreased downtime by designing and managing project replacing legacy Central Credit System with J2EE/SOA design at multiple locations.
• Revived stalled capital project by developing successful change management process to reduce costs and move project forward.
• Slashed reporting costs 80% by improving process for assigning fixed cost to information technology systems and services (activity-based costing, ABC).
• Produced $60K+ in monthly savings by leading re-architecture of document generation application coupled with computing platform selection, reducing hosts by 100 servers.
• Generated 25% cost reduction by collaborating with vendors.
• Increased operational capability by implementing capacity planning for applications and forecasting future processing and storage requirements.
• Optimized product security and reliability by changing design and development process.
• Led offshore development group to win “Team of the Year Award” due to stellar performance.
• Managed SOX remediation for new enterprise application, working with Risk Management, analysts and managers.
• Represented Ameriquest as expert panelist for Service Oriented Architecture conference through BEA and Toyota .
Consultant, Orange County , California · 2002 to 2004
IT Management and Product Consultant
Delivered information technology consulting services to small companies in Orange County . Provided business plans, management and technology product analysis for clients. Directed technology market research for possible product launches in United States and Asia markets. Created pro forma documents and presentations to venture capital firms. Contact point between client marketing/engineering department and prospects.
Specific Accomplishments:
• Elevated client business funding opportunities by completing business plans and recommendations for venture capital presentations.
• Developed expert pricing strategies for digital advertising based on cost allocation and desired product mix.
Early Career (details on request):
Program Manager - CTO, Cadtrain.com, 1998 to 2002. (acquired by PTC)
Manage all IT nationally, internal systems and software products, create flagship software product for acquisition.
Senior Systems Engineer, Electronic Data Systems, 1990 to 1998.
Manage software development, porting, & integration infrastructure, consultant to sales and support nationally. Resolve strategic client issues nationally. Special assignment to manage initial business intelligence for Avery Dennison with merge of acquired companies. Provided management for VMS, Unix and AOS/VS systems as well.
RCAD Systems, 1983 to 1988 (closed).
Design modifications for mass-produced peripherals (retrofits) and new peripherals for engineering software, including enclosure, power supply, logic (VLSI and TTL) and circuit board design.
Director of Operations (IT), Automated Design Centers, Inc., 1981 to 1989 (closed).
Manage software development and all infrastructure (Data General and DEC/VMS platforms). Assist with integration of acquired companies' information operations. Train clients in use of CAD/CAM to solve engineering problems, create products in medical, architectural, naval, and mechanical designs.